welcome

“the total contact centre solution”

Welcome to CCW, a consultancy dedicated to optimising the performance of contact centres throughout the UK and in key locations around the World.

mission

CCW is dedicated to establishing itself as an innovation leader in the field of contact centre support (call centres). Our aim is to consistently deliver added value and to exceed client expectations, while at all times maintaining our core values of excellence, honesty and integrity.

CCW aims to provide high quality advice and practical support that consistently delivers significant business performance improvement. We will do this by concentrating on the three core areas that drive a contact centre - people, systems and communication.

We will use a combination of diagnostic tools, process models and our industry experience to develop and implement the most effective bespoke programme for improving each client’s customer satisfaction ratings and bottom line results.